30.Apr.2015 at 30 | Be the first to comments
Your time is valuable, which is why Crete Carrier and Shaffer Trucking are now guaranteeing detention pay for all company OTR drivers. We will guarantee your detention pay for documented delays at shippers and receivers that are beyond your control, regardless of whether we are able to collect detention from the customer. Company drivers and owner operators will be paid per hour for detention. Partial hours will be paid in 15-minute increments. We are constantly working with customers to reduce the time spent waiting for a trailer to be loaded or unloaded.
As a professional driver, you are instrumental in this program by providing on-time service, accurate arrival and departure calls, and by timely notifying us of the delay situations allowing the customer to be contacted for resolution. With your continued help by following the detention reporting steps identified below, we can continue working with our customers to limit the time spent waiting at the dock.
Requirements for detention collection:
- Arrive on or before your scheduled appointment time and send your arrival via the in-cab communications unit when the trailer is made available for loading/unloading.
- Always follow any special instructions provided to you at the time you received the trip dispatch.
- At one (1) hour after your Early Appointment Time or Arrival Call Time, whichever is later, if you are not ?loaded/unloaded, send a message to notify the operations department of the potential delay.
- A Detention P.O. Reference Number will be sent to your in-cab communications unit. Add this reference ?number to your Detention Form.
- Send a loaded or empty call message via the in-cab communications unit immediately after being loaded or ?unloaded and receiving the signed trip paperwork.
- Complete, according to the instructions on the Detention Form booklet, your Detention Record paperwork and ?Transflo scan it to the company with your trip information.
While we will continue to monitor and aid our customers to get you away from the dock quicker, your help will move the detention billing and payment process forward and reduce your time at the dock. In those situations where it doesn’t, we can at least pay you the compensation quicker, providing you have completed the paperwork to help us accomplish this task.
We are not looking at guaranteed detention compensation as a replacement for pay for miles you drive but rather as supplemental pay for those times you get held up at the dock. Dedicated fleets or customized business arrangements may have different detention compensation guidelines, which are managed by your dispatcher in these fleets. We will always strive to work with the customer to get and keep you moving.
Over the past year, Crete Carrier and Shaffer Trucking have worked together with customers to successfully decrease wait times at shippers and receivers by over 27 percent. This significant decrease has allowed our drivers to be more productive.